What are the booking/cancellation policies?
Full fare required at time of reservation. Payment is accepted via cash or credit card. We can securely take credit cards over the phone or via email invoice.
All trips are subject to a 7% Kenai Peninsula Borough and City of Seward sales tax and the City of Seward Passenger fee ($3.50 per person). Water taxi trips into the Alaska State Park system are subject to the Alaska State Park water taxi fee ($4.00 per person).
The minimum number of passengers for our scheduled tour/sightseeing and winter tour/sightseeing is 2 passengers (or 2 paid spots with less than 2 passengers). The minimum number of passengers for our water taxi trips is 3 passengers (or 3 paid spots with less than 3 passengers). The maximum number of passengers always on our boat is 6.
Full refunds are available more than 30 days from the scheduled trip. Under 30 days, a 50% refund will be honored. Cancellations within 24 hours and no-shows at the time of departure will receive no refund. We leave the dock promptly at the scheduled departure time, so be sure to leave extra time to get to Seward and find the boat.
We definitely don’t want to cancel your trip. However, sometimes things out of our control such as weather conditions or mechanical issues can require us to cancel a trip. If this happens we will let you know as soon as possible and offer either a full refund or a rebooking on a different day. Once under way, if a trip needs to be shortened due to weather, mechanical issues, etc., refunds will be issued on a pro-rated basis based on time. Refunds will be issued for the amount of the fare(s); we are not responsible for any additional expenses incurred with a cancellation. We recommend purchasing travel insurance prior to your trip.
All destinations, wildlife sightings etc. are dependent on the weather and mother nature and are not guaranteed.
If fuel prices are over $4/gallon at the time of the trip, a fuel surcharge will be charged at the time of check in ($10 per passenger for half day trips, $20 per passenger for full day trips, and a prorated amount for custom trips/water taxi trips/etc. based on length of time or distance).
How do I book?
Contact us to book and let us know what day/time/activity/trip you are interested in. We can run a credit card over the phone or secure online invoice per your choice once we have discussed what you would like to do!
When should we arrive?
Plan on arriving at our dock slip 15-30 minutes prior to the scheduled departure time. This allows ample time for you to park, find us, check in, load, etc. If you show up at our location and the boat is not there, do not worry! We often run back-to-back trips so just standby until we dock from the previous trip.
Where do we meet?
We are located in the Seward Small Boat Harbor, slip M-3, in the “uplands area” on the very south side of the harbor by the entrance to the harbor. Heading from the North (Anchorage) on the Seward Highway, turn left on Port Ave., then right on 4th Ave., then turn left at the blue signs for M, N, O, and P floats and the Seward Mariner’s Memorial. Drive all the way out on the gravel parking area until you see the Seward Mariner’s Memorial. Park, and walk down the ramp to the first boat you see. We also have more detailed maps and directions located here.
Parking is available for $10 per day in this area from the credit card kiosks (free in winter). Look for the credit card machines with the blue sign of a “P” on it about half way through the gravel parking area on your left or just after the boat launch ramp on your left. A parking map is available here.
We pride ourselves in having the best slip in the harbor…we are the first boat down the ramp! If you have a lot of gear, etc., let us know; we have a dock cart available for use. If you are lost, please contact us for help finding our location.
Is my trip confirmed?
Feel free to contact us to confirm your trip at anytime. If you have gotten a confirmation email from us, however, rest assured that you are confirmed!
What if I am late?
Like other transportation and activities, we keep to a schedule. We leave the dock promptly at the scheduled departure time. Plan on arriving at our dock slip 15-30 minutes prior to the scheduled departure time. This allows ample time for check in, loading, etc. If you show up at our location and the boat is not there, do not worry! We often run back-to-back trips so just standby until we dock from the previous trip. Cancellations within 24 hours and no-shows at the time of departure will receive no refund. Please be sure to leave extra time to get to Seward and find the boat.
Do cell phones work in Alaska?
Yes, most do. Check with your provider. Since we are in a small town, do not expect great coverage and fast data. Print out this information and directions before you travel here.
Will there be other people on the boat? Do you offer exclusive trips?
If a given trip is not fully booked, and others are interested, we will book other parties on the boat. However, we never run with more than 6 passengers on the boat.
Want the boat just to yourself or your group? We offer exclusive/fully private trips if you book all the spots on the boat…a guaranteed private custom trip for the duration of your stay with us! Contact us if you are interested in this option!
Are kids welcome on board?
Of course! As parents, we love kids of all ages! We have PFDs (Personal Flotation Devices) for kids of all sizes and ages (and adults of course too!). Our son has been on the boat since he was a week old, and we have had guests with 3 month olds on board countless times!
Is there a discount for children?
Unfortunately, because we only take out a maximum of 6 passengers, we can’t offer a discount for children.
What time of day is best for the wildlife?
Any! There is no difference in wildlife sightings and the time of day.
Are pregnant women welcome on board?
Are dogs welcome on board?
Dogs are allowed only on water taxi trips for an additional $10 per dog.
Are your boats safe?
Absolutely! Missing Lynx and Lost Lynx follow all federal and state laws. The boats are meticulously maintained with redundant backup and emergency gear. In fact, we go over and above the minimum required safety gear and are equipped with multiple radios, life jackets for people of all ages and sizes (infants and up), satellite tracking, EPIRBs (Emergency Position Indicating Radio Beacons), life rafts, and more. Your captain will review safety gear and procedures with you before departure. Your safety is our number one priority.
Should I tip?
If you would like to show your appreciation for your captain please feel free to tip. Tips are greatly appreciated! A 10 – 20% gratuity is customary if you feel we deserve it. There is a tip jar on the boat, you can give it to the crew, or we can run a tip on a credit card too.
Do you provide binoculars?
Yes! We have nice binoculars available for use by our guests.
What should I bring to eat and drink?
We have complimentary bottled water, hot water, coffee, hot chocolate, and tea on board. Please bring your own food and other drinks. Boating works up an appetite, so be sure to bring extra snacks!
What is your season?
As full-time Seward residents, we are always here and open for business. Winter is a great time to explore Seward without the crowds. Missing Lynx and Lost Lynx have heaters that will keep you warm inside. We will work with you on this to make sure you have an amazing winter experience that few ever have! We are Seward’s only year-round water taxi and boat tour company!
What should I wear?
Bring a variety of clothes to wear on board. Layering is the best way to go. Bring warm clothes, warmer than you think you might need, and some waterproof outerlayers. The boat has a comfortable, heated, and dry cabin, but you will probably want to be outside during part of day, even if it is cold and/or moist.
What shouldn’t I bring on board?
We comply with regulations for a drug-free vessel. Please don’t bring illegal drugs (including marijuana) onboard.
Is smoking allowed?
For the comfort of all guests and crew, we are a smoke-free vessel. Cigarettes, e-cigs, vaporizers, cigars, or other tobacco products are not allowed to be used on board.
Is there a toilet/head on board?
Of course. We have a private, flushing head. Your captain will brief you on how to use it. In the wintertime the head is inoperable due to freezing (but we have other accommodations in winter for this).
Can I fly my drone on the boat?
Unfortunately we do not allow drone flight on the boat due to safety concerns, National Park regulations, etc.
I just got to Seward and didn’t book anything ahead of time, do you have space or availability?
Since we run a small-scale operation we are able to be very responsive to our guests’ wishes, even if you didn’t book anything way in advance. In a nutshell, contact us and let’s see what we can do! We are available for early, or late, trips as well!
What about seasickness?
Resurrection Bay tends to be usually calm (it is a bay after all), but the outside waters can get bumpy at times. If you think you are prone to seasickness, please consider taking medication before your trip. Note that if you wait too long to take medication until you feel sick it probably won’t do much good! However, since we are a small, personalized tour operator, if you are having seasickness issues we are happy to work with you to find smoother waters for the rest of your trip. Unlike the larger boats, smaller boats (like ours), tend to not develop the long, slow roll with minimal landmark references that tends to make people seasick. It is very rare that people on board our boat develop seasickness for these reasons.
How’s the weather?
In the summer the weather has a wide range from the 50s to the 80s at times. Rain-wise, we can have weeks of dry weather followed by rain. The key is to be flexible and be ready for either rain or shine, hot or cold. The ocean tends to moderate the temperature in the 50s to 60s. In winter, air temperature varies widely from the low teens to the 40s (and, again, varying between sunny, snowy, and rainy).
What camera gear should I bring?
Whatever you like! In general, bringing a variety of lenses is best. Sometimes the wildlife/scenery is right next to us, sometimes it’s farther away. Bear in mind, though, that the use of bigger lenses can be difficult on a rocking boat. In our experience, tripods are not useful on the boat because the boat is rocking and therefore it is better to shoot hand-held or with a monopod.
Do you cancel if it is raining?
If it is raining, we don’t necessarily cancel a trip. If the ocean conditions are too rough, we might, but rain doesn’t necessitate a cancellation. Be prepared for moist weather!
Where do you go?
Each trip is different, but here is a general map of the Kenai Fjords and Resurrection Bay area.
What accommodations do you have for handicapped accessibility?
To get on the boat you need to climb up and over the gunwale (edge of the boat). We have a step to make this easier, but unfortunately we are not handicapped accessible.
How close can we get to whales?
Our company and vessels adhere to the Alaska Humpback Whale Approach Regulations and does not intentionally approach whales within 100 feet. For the safety of the whales and our passengers, if a whale approaches our vessel within 100 yards, the vessel will place the engine in neutral and wait until the animal is located at a safe distance away from the vessel before reengaging the engines.